Returns & Refund Policy – TopupPK

At TopupPK, we are committed to providing a smooth and secure experience for all our users. This Returns & Refund Policy explains how refunds and returns are handled for orders placed on our website.

Effective Date: January 20, 2026

1. Digital Products

All products sold on TopupPK are digital items, including:

PUBG UC
Free Fire Diamonds
TikTok Coins
Game top-ups and gift cards

Important: Digital products are delivered instantly or within a few minutes after the purchase.

2. Returns

Digital products cannot be returned once delivered, as they are non-tangible items.
If you experience any technical issues during delivery, please contact our support team immediately.

3. Refunds

Refunds are only available under the following conditions:

Payment failure or technical error – If the payment went through but the product was not delivered, a refund will be issued.
Duplicate orders or accidental purchases – If you accidentally ordered the same product twice, contact us within 24 hours.
Incorrect product delivery due to our error – If you receive the wrong top-up or coin, we will correct the order or refund the payment.

Refund Process:

Refunds are processed within 3–5 business days.
Refunds will be issued via the same payment method used for the original purchase.

4. How to Request a Refund

To request a refund, please provide the following information:

Order ID
Email or phone number used to place the order
Reason for refund

We will review your request and respond as soon as possible.